Our policies and guarantees

DELIVERY GENERAL ITEMS:

We aim to send out your ordered items within seven to ten working days. If something you've ordered is out of stock we will contact you within three days. A full refund is offered in these circumstances.

CANCELLATION / RETURNS / REFUNDS / EXCHANGES

We offer a 'no quibble' returns and refund policy. If you decide you want to cancel an order or return an item for a refund, we will accept that within 14 days of dispatch from our end. Goods will need to be returned in original condition to our office at: Red Stuff c/o 2 Aylesham Road, Snowdown CT15 4JN. If you need to exchange an item, please email or write to us in the first instance so we can confirm we have the item in stock you wish to receive in exchange.

PRIVACY POLICY

We do not share your personal details with any other organisation or individuals. We may from time to time contact you with offers from Red Stuff Shop. Any financial details from card payments are shredded and securely disposed of once payment transactions have been confirmed. Only the person responsible for taking the payment will have sight of or access to the details. We do not store financial details.

CUSTOMER SERVICE CONTACT

Please email us at redstuffshop@gmail.com for information on your order or any issues surrounding it. We generally check this email account several times a day, so should be able to respond very quickly. Alternatively, please write to us at Red Stuff c/o 2 Aylesham Road, Snowdown CT15 4JN or call us on 07789 961744 during office hours.

I WANT TO CANCEL AN ITEM OR MY WHOLE ORDER

Scroll to the bottom of the page and click on the View Cart button. For each item you want to remove, tick the box in the Remove column. Then click the Update Cart button to recalculate the cost of your order.

POSTAGE AND PACKING

We add a postage and packing charge for each item you order, depending on the size and bulk, to your total order: PayPal calculates this automatically. If you are outside the UK we may need to make an extra charge: we will email you and ask for the extra cost of postage abroad. How long does delivery take? We aim to send items out within seven to ten working  days. We will inform you quickly of any possible delays.

WHO ARE RED STUFF SHOP?

This is the trading name of Screaming Seagull Press Ltd, 2 Aylesham Road, Snowdown, Kent CT15 4JN. We are a trade union volunteer workers co-operative.